Refund and Returns Policy

1.Eligibility for Returns

Products are eligible for return within the specified return window if they are received in a damaged or defective condition, are missing parts, or differ from their description. For certain electronic items such as smartphones, laptops, and home appliances, a technician visit may be arranged to assess the issue before approving a return. This service is subject to availability in your location.

2. Return Conditions

To qualify for a return, the product must not have been damaged while in your possession. The item being returned should be the exact one that was originally shipped, and it must be in its original packaging, including all tags, manuals, and accessories. If these conditions are not met, the return request may be rejected or delayed.

3.Non-Returnable Items

Certain products are marked as “non-returnable.” These items can only be returned or refunded if they are defective, damaged, or incorrect. We reserve the right to verify the issue before initiating a return or refund process for such items.

4. Refunds and Replacements

If a replacement is requested and the same item is available in stock, it will be shipped once the return is approved. If a replacement is not available, a refund will be issued. For international orders, refund claims must be submitted within five business days from the date of delivery.

5. Important Notes

Before returning any electronic device, please ensure all personal data is removed. Chusso is not responsible for any data left on returned products. Additionally, misuse of the return policy—such as frequent, unjustified claims or cancellations—may result in suspension of your account.

6. Need Help?

For more detailed, category-specific return guidelines, please visit our [Return Policy Hub]. If you require further assistance, you may contact our support team at [support@chusso.com].